Privacy Statement
Better Place (Australia) Limited is bound by the Privacy Act 1988 (Cth). Better Place respects and protects its customers’ personal information and complies with the National Privacy Principles. Personal information obtained from our customers is treated in accordance with the following statement.
About Better Place
Better Place, the leading electric vehicle services provider, is accelerating the global transition to sustainable transportation. Better Place is building the infrastructure and intelligent network to deliver a range of services to drivers, enable widespread adoption of electric vehicles, and optimise energy use. Based in Israel and privately held, Better Place has operating companies in Israel, Denmark, and Australia.
Personal information Better Place holds about customers
To enable Better Place to operate efficiently and to provide services to customers, we collect directly from customers (and potential customers) certain information such as name, address, contact information, bank account or credit card details, vehicle information and other information necessary to provide our services.
During a customer’s use of our services, we also collect information about their vehicle and energy usage and driving patterns. We also collect information if a customer contacts us, uses our website, makes a complaint to us or requests particular goods or services from us during the course of our contractual relationship.
Where the customer is a body corporate, it may provide personal information to us about individuals, such as its employees or authorised representatives. If so, the customer is required to inform those individuals that it is providing their personal information to Better Place and to provide them with a copy of this statement.
Information about a customer may be collected in a number of ways:
- Directly from the customer by telephone, in person or via our website or email
- From third parties including our suppliers, marketing agencies, credit reporting agencies or a customer’s representatives
- From publicly available sources of information
- From our computer and other systems.
If a customer chooses not to provide the personal information requested by us, it may prejudice our ability to provide or maintain services to the customer.
Why Better Place collects and holds personal information
Better Place only collects and holds information which is necessary to enable us to provide and maintain services to our customers and to ensure security of identification when communicating with customers.
How Better Place uses personal information
Customer personal information is only used for authorised business purposes including
- Providing good and services
- Facilitating responses to inquiries or complaints
- Verifying a customer’s identity
- Conducting appropriate checks for credit-worthiness
- Providing reports to customers
- Marketing our business to customers
- Charging, billing and collecting debts
- Providing customers with information about us and our services
- Conducting customer surveys
- Managing our technical facilities and planning future development
- Testing and upgrading our systems
- Complying with legal and regulatory requirements.
When Better Place discloses information
In order to deliver the services our customers require, Better Place may disclose personal information to organisations we contract with to assist us in providing services. These include our suppliers, outsourced service providers, professional advisers, marketing and technical consultants. Where our contractors collect or obtain information about our customers, they are required to keep it confidential and disclose the information only to Better Place or its authorised agents for the purposes set out above and in accordance with any privacy obligations. Better Place may also disclose information to related companies for the purposes of providing services to our customers. Better Place may also disclose personal information where required by law to do so.
Customer access to personal information
Customers may ask to see what information is held about them. If a customer wants to see his or her information, the customer needs to contact Better Place. We will ask you for proof of identity before we provide the information. Better Place may charge for reasonable costs incurred in providing the information. If a customer believes the information we hold about them may be inaccurate, they need to advise us of the correct information.
Storage and security of personal information
All personal information collected by Better Place is stored securely and only available to authorised persons in order to provide the services. We keep information secure by several means, including:
- Storing it in controlled access places with back up
- Using best practice security including password security
- Imposing confidentiality and privacy obligations on our employees and contractors.
Contacting Better Place
A customer who wishes to make a complaint about a breach of privacy can do so by emailing Better Place at privacy.australia@betterplace.com. Better Place will respond to a complaint as soon as reasonably possible, and take such action as is necessary to investigate and resolve the complaint, having regard to its obligations under the National Privacy Principles.