Frequently Asked Questions

We always recommend you plug the car in first as this is the safest option with the Mitsubishi i-MiEV, a Mode 1 electric car. When you have finished charging, we also recommend disconnecting from the Charge Spot first and then the car.

Yes. The Better Place Charge Spots are waterproof and are safe to use in any weather conditions.

While your Mitsubishi i-MiEV is plugged in, the Charge Spot locks the cable into place and cannot be removed without swiping the membership card to release the cable.

The red charging light on the dashboard of the Mitsubishi i-MiEV will no longer be illuminated when the car is fully charged.

It depends on the state of charge of the battery. If the battery is 80% full and you’re just topping it up, it can take as little as an hour to completely charge the battery. If you’re recharging after completely depleting the battery, it can take around 7 to 8 hrs.

We are installing Charge Spots all the time. To see a snapshot of our currently deployed Charge Spots across Australia, please click here.

The Customer Care number is listed on every Better Place Charge Spot. Call that number and we’ll organise for a new card to be issued. We can also activate your Charge Spot remotely if required so you can still charge while waiting for your new card to arrive.

You will pay for your Better Place subscription and Better Place will either have an agreement with your energy retailer to cover the energy usage for the Charge Spot or your house has been separately metered.

Yes. The car stops taking power from the Charge Spot when the battery is full, much like many other electronic appliances i.e. laptops.

Yes. Whenever you can plug in your car, it will extend your range. The longer you can plug in, the more range you will have.